Dan Fevold attended a regular meeting of the Airport Authority Board Thursday to answer accusations that passengers had been treated poorly since the Dec. 13 security breach.

Board member Dick Roehm told Fevold that the "heavy-headed" demeanor of screeners "leaves a bad taste in your mouth."

Other board members said TSA employees at the airport are less courteous than at other airports.

Fevold said he takes customer service seriously and was "very pleased to get the feedback."

The TSA said in January that screeners accidentally allowed a passenger with a firearm in his carryon luggage through security about a month before. The unidentified man realized he had the gun when he was in the boarding area and turned himself in.